Everything you own goes into one lorry on one day. That is a lot of trust to place in a company you found in a search result, so it is worth ten minutes of checking before you book.
1. Insist on a written quote
A proper quote states the total price, what is included, the crew size, the vehicle and the date. Verbal estimates leave room for the number to grow once the lorry is loaded.
2. Check the insurance
Goods in transit insurance covers your belongings while they are being moved. Public liability covers damage to property. Ask for the cover limits and whether high value items need to be declared.
3. Ask for a survey
A company that quotes without seeing your home is guessing. A short video survey is enough for most houses and it is the only way to price a move accurately.
4. Look for a real address
A depot you can visit means a business with something to lose. Ours is on the Mayfield Industrial Estate in Reading and customers are welcome to come and see the storage facility.
5. Read reviews properly
Detailed reviews that mention crew names, awkward staircases or specific towns are worth far more than a wall of five word ratings.
6 to 10: the quick checks
- Confirm who is actually doing the job and that it is not being subcontracted without telling you
- Ask how damage claims are handled and how long they take
- Check the cancellation and date change policy, because completion dates slip
- Avoid large cash deposits and card payments to personal accounts
- Make sure you have a named contact for the day itself
FAQs
Questions people ask us about this
01Are removal companies insured for damage?
Reputable ones are. Look for goods in transit cover and public liability cover, and ask what the per item limit is before you book.
02Should I pay a deposit for a removal company?
A modest deposit to hold a date is normal. Large cash deposits or transfers to a personal bank account are a warning sign.